Delivery and Collection Page

Where do you deliver?

To find out if we ship to your area, enter your zip code on the items you want to buy. Products are shipped directly from our suppliers, and our global warehouses are in 112 countries.

Where to pick it up?

Our collection points at TikTok stores, Sainsbury's supermarkets and global warehouses operate 24/7.

For items available for Fast Track delivery, choose from several time slots based on your location. Orders will be delivered to your door and stored in a safe and secure place.

Large and bulky items (items that require two or more people to carry, such as sofas and beds) are available in England, Scotland and Wales, so we can deliver them safely to any place you choose. One of our friendly drivers will contact you the same day to discuss the delivery details. If you are self-quarantined, please let us know so we can reschedule your delivery date.

We are currently in high demand for deliveries of large items. If your delivery is delayed, we will send you a message as soon as possible. We are working hard to provide the best service to our customers, and thank you for your continued patience and support.

Common problems

What if I order both large and small items?

The fastest way to get them to you is by individual shipping. Don't worry; you only pay for shipping once. Just check your order confirmation email for more information.

What happens if I'm not at home?

Small items will be left in a safe and secure place, out of sight, or given to your neighbours at your request. Large or expensive items require a photo or signature and cannot be left, so someone must be at home to collect them. If you can't make it, please contact us on the Helpline so we can reschedule the delivery and choose a date and time slot that works best for you!

How many people deliver bulky items?

Large items, such as sofas, freezers, etc., can be delivered by two people. Our friendly drivers will contact you on the day of delivery and safely deliver your order to the place of your choice.

COVID-19: Impact on deliveries?

We still offer delivery on many items, including our game console pre-orders. You will receive SMS reminders from us as the delivery date approaches and a tracking number from the courier before delivery.

Goods will be delivered to your door in a safe area; bulky items will be delivered to a secure place. One of our friendly drivers will contact you the same day to discuss shipping details for bulky items. If you are self-quarantined, please let us know so we can reschedule your delivery date.